Angry residents tell-off Spectrum

Unlike Northern Kentucky officials, Lexington threatens shoddy Spectrum cable

Residents are angry about Spectrum's rising prices,
spotty service and customer service workers who were unable to help them

“Welcome, Spectrum, to the lion’s den,” said Lexington Mayor Jim Gray, as he introduced company representatives Tuesday night.

After months of back-and-forth between the city and the cable and internet company over concerns about Spectrum and its parent company Charter Communications, the city asked for a first-ever performance evaluation, which is allowed under the city’s 2014 cable franchise agreement.

Lexington is threatening to kick Spectrum cable
out of the city if it doesn't shape up

“It’s not a very competitive business, and that’s one of the reasons that we have these challenges with customer service today,” Gray told the crowd.

“We have had very, very poor technical service, very poor customer service and price increases with no notice.

No one should have to scrub their monthly bills for hidden fees.”

Marva Johnson, vice president for state government affairs for Charter Communications South Region, told those in attendance that the company is doing its best to “earn our customers’ trust and loyalty.”

She said the company is working to improve customer service, including getting rid of offshore call centers.

More on this at the Lexington Herald-Leader >